If someone is using your account without your permission, do the following to prevent further use:
1. Change your ShortsTV password.
We recommend using a password that meets the following requirements
It must be exclusive to ShortsTV and not used on other websites or applications.
Must be at least 8 characters.
Must have a combination of letters, numbers, and symbols that use both uppercase and lowercase.
It should not be easy to guess, such as “password”, “12345” or your personal data (name, date of birth or address).
A password manager can make it easy for you to properly manage unique passwords.
2. Log out of all devices connected to your account, unless you believe your device has been stolen.
3. See How to protect your account for more information about the steps you can take to ensure the security of your account.
If you can’t reset your password, or if you continue to see suspicious account activity after taking the steps above, please contact us.